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Rollin’ Forward
Today, we let Email Center Pro 2.0 out of the starting gate. Flush with a new user interface and a host of initial enhancements, we firmly believe that we’re offering a service capable of helping to...
View ArticleEmail Center Pro goes to Portland
Email Center Pro was in Portland for the Oregon Association of Broadcasters Conference in early October. It was a spirited conference with a couple of dynamic speakers who painted a bright future for...
View ArticleEmail Center Pro Power User: Casi Deatherage
Email Center Pro has helped simplify my job in many ways. Within just a few days of starting to work at Palo Alto Software, Email Center Pro allowed me to respond to emails with ease. The email...
View ArticleEmail Center Pro Power User: Shawnie Gartman
An online collaborative email center designed to handle all company emails, ease workflow, maintain excellent efficiency and keep our customers happy. This was our idea when Palo Alto Software created...
View ArticleEmail Center Pro Power User: Desiree Norton
I am a Senior Customer Care team member at Palo Alto Software and am a power user of Email Center Pro. In the beginning, I found getting started in Email Center Pro was very simple. The switch from the...
View ArticleEmail Center Pro Power User: Steve Weersing
Before joining Palo Alto Software, I worked at a company that had offices in five different areas of the continental U.S. — as well as in Mexico, England, India, and China. Functions such as...
View ArticleEmail Center Pro Power User: Jay Snider
The best thing about learning to use Email Center Pro was how easy it was. Not only was the training time really just a matter of minutes, but once up to speed in ECP, it made training for my job much...
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Email Center Pro power users share their insights
Jake Weatherly, Vice President of Customer Experience Jake Weatherly, our Vice President of Customer Experience, has asked his team to share some of their experiences using Email Center Pro to improve...
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New (Form)Spring Styles
Here at Palo Alto Software, we were frustrated with customer emails that didn’t contain all the information we needed. We’d have to reply back with a request for more information, and wait for a...
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Behind the Scenes, a Lot of Activity
Have you noticed that your Email Center Pro account is running faster and more smoothly? Our developers have. Meet Alex and Evan, two of the dedicated ECP programmers who used to get woken up at 2:00...
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